FAQ
Ordering & accounts
Do I need an account to order?
You can browse the full catalog without an account, but you'll need one to place an order, view order history, and access lot documentation for past purchases.
Who can purchase from Stratosbiolabs?
Our products are sold exclusively for legitimate laboratory, scientific, and educational research purposes to individuals and organizations who agree to our Terms of Service.
What forms of payment do you accept?
Accepted payment methods are shown at checkout.
Can I change or cancel my order after placing it?
Contact us as soon as possible after placing your order. We can usually accommodate changes or cancellations before an order ships, but can't guarantee it once processing has started.
Do you offer bulk or institutional pricing?
Contact us directly for research institutions or bulk research orders.
How do I reset my password?
Use the "forgot password" link on the login page to receive a reset email.
Where is Stratosbiolabs located?
We operate out of the United States, ensuring compliance with domestic regulations for research chemical distribution.
Shipping & documentation
How long does shipping take?
We ship domestically via USPS. Shipping times typically range from 3-7 business days, depending on your location.
What documentation comes with my order?
Each order includes the lot number for every item, which you can use on our verification page to view that lot's full Certificate of Analysis.
How do I look up the Certificate of Analysis for my lot?
Go to our verification page and enter the lot number printed on your product's label to view the COA, including lab name, test date, purity result, and method.
Do you ship internationally?
Currently we only ship to the United States.
What if my order arrives damaged?
Contact us within a few days of delivery with your order number and photos of the damage so we can resolve it